Frequently Asked Questions

Everything you need to know about The Indians

About Our Service

Is The Indians service really free?

Yes, absolutely! Our service is 100% free for all families. We never charge any fees for registering policies, wellness checks, or claim assistance.

How is my data protected?

We use bank-grade encryption and security measures. Your data is stored securely and we never share your information with third parties without your consent.

Which insurance companies do you work with?

We work with all major insurance providers in India including LIC, HDFC Life, ICICI Prudential, SBI Life, Max Life, and many more.

Registration & Policies

What information do I need to register a policy?

Basic policy details like policy number, insurance company name, sum assured, and nominee information. Even partial information helps.

What if I don't have my policy documents?

No problem! We can help you find lost policies with just your name, date of birth, and approximate policy period.

Can I register multiple policies?

Yes! You can register as many policies as you have. We recommend registering all your insurance policies in one place.

Wellness Checks

What are wellness checks?

Periodic messages (via WhatsApp or SMS) to ensure we can reach you. If we can't reach you after multiple attempts, we notify your designated nominees.

How often do wellness checks occur?

Typically every 90 days, but you can adjust the frequency based on your preference.

Claims Process

How does the claim process work?

When it's time to file a claim, we guide your nominees through every step - from document collection to submission and follow-up with the insurance company.

How long does the claim process take?

This varies by insurance company, but most claims are processed within 30-90 days. Our team follows up regularly to ensure timely processing.

Have More Questions? Contact Us